Help

WAITASECOND & PAYPAL PROTECTION

Money back guarantee for buyers and sellers. Every transaction on waitasecond.com is fully protected. Purchases made trough waitasecond are covered by PayPal's buyer and seller protection. PayPal's will issue a refund if your item is never shipped, damaged or not as described.

OFFSITE TRANSACTIONS

In order to estabilish a safe user experience, we ask you to avoid offsite transactions. You are covered by our buyer and seller protection only if you end your transaction with PayPal.

PHOTO GUIDE

When photographing your item, make sure to show it from all sides to ensure an accurate representation of what to expect. Take your photos in well lit conditions and use maximum resolution. This will attract more potential buyers to your listing. Tips for uploading the best pictures.

FEES

We offer the highest security standards and the best shopping experience with no fees to waitasecond. Selllers pay a small fee of 3.4% + 0.35€ per transaction to PayPal.

JOBS

We are always looking for talented individuals to join our Team in London or in Vienna. Interested in working with us? Send uns an e-mail at hello@waitasecond.com and tell us about yourself. Please make sure to attach a CV and relevant work experience.

FAQS

General

  • How can I register to waitasecond?

    You can register to waitasecond by giving us your e-mail address and your password. You are also able to register through Facebook or Gmail. The first part of your e-mail will become your username.

  • How do I log in to waitasecond?

    You will be able to log in by writing your email address or shop name and your password.

  • I am having trouble accessing my account or I have forgotten my password

    On the sign in popup, click “Forgot Password”. You will receive an email with instructions. If you face any problems please do not hesitate to contact us at hello@waitasecond.com so that our support team can assist you.

  • Can I edit my profile information after signing up?

    You will be able to edit most of your personal details after registering to waitasecond. After signing in, go to “my account” and then click “settings”.

  • How do I share the pick-up location for the pick-up option?

    Waitasecond offers a pick-up option. This means that the seller can share his position on the product upload page. This process is helpful for avoiding shipping costs because the buyer could meet the seller and exchange the good in person.

  • Does waitasecond use reviews ?

    Waitasecond is based on reviews, after each transaction the seller and the buyer will have the chance to give a review to each other.

  • I have received a review that seems unjustified. What now?

    If you have received a wrong review even though the deal worked out well, please contact us at hello@waitasecond.com and we will evaluate your request. If the review you received was unjustified in negative terms, we will remove it and we will penalize the reviewer to prevent it from happening again.

  • I have unintentionally given a wrong review. Can I change it?

    Reviews are extremely important to both buyers and sellers and, as a result, if you have unintentionally given a wrong review we ask you to please contact us at hello@waitasecond.com and we will eventually edit your review in the way you have requested.

  • I have found a prohibited item. How can I report it?

    We have enough security check to block the publishing of any prohibited item on waitasecond, but in case you find a forbidden product the team would be glad if you reported that at hello@waitasecond.com.We want waitasecond to be built on trust, and we will take reports seriously.

BUYER

  • Which payment methods am I allowed on waitasecond?

    Currently, we support PayPal. With PayPal you are also able to pay with debit and credit cards. We are going to support other payment methods soon, and we will notify you as soon as they will be available.

  • When I attempt to purchase an item, I get an error. What should I do?

    We suggest that you get in touch with PayPal either through their website https://www.paypal.com, or by calling their customer service number for your respective country. Also, you can always reach us at hello@waitasecond.com and we will help.

  • Is my money insured in case of scam purchases?

    Yes, thanks to the seller and buyer protection you are fully covered in case of a scam purchase. https://www.paypal.com, or by calling their customer service number for your respective country.

  • Am I also covered if I meet and exchange the item with the seller?

    Even though you will have paid through PayPal, unfortunately you will not be covered. PayPal only protects items that have been shipped with a tracking number.

  • How much time should I expect for delivery?

    The average shipping time is about 3 to 6 working days nationally and 7 to 14 internationally. The shipping time will depend on how far you are from the seller which you will be able to see on the page of the product you are interested in purchasing. If you have not received an item after several days we ask you to contact the seller before opening a claim or to contact us at hello@waitasecond.com

  • What happens if my purchased item has not arrived yet?

    If you have not yet received your item we would kindly ask you to contact the seller before opening a claim or to contact us at hello@waitasecond.com. If the seller does not respond or it turns out to be a fraud you will be fully refunded.

  • I received an item I purchased and it did not come as described or the seller does not ship the item how do I get a refund?

    Since you have paid through PayPal you are fully covered. In order to recover your money you will have to open a PayPal dispute against the seller. You can file a PayPal claim on https:/www.paypal.com, or by calling their customer service number for your respective country.

  • Who is in charge of paying for international shipping taxes?

    International shipments may be subject to taxes depending on the item being shipped and the countries of the sending and receiving parties. Payment for all duties and taxes are the responsibility of the buyer.

SELLER

  • What can be sold in waitasecond?

    On waitasecond you can sell everything despite any prohibited items.

  • Which items are prohibited?

    Illegal items are prohibited on waitasecond. Generally, it is not allowed to sell living creatures, food, weapons, anything regulated by law, i.e. that can not be sold to people without a license. You can find some examples on our Terms and Conditions.

  • Why was my item deleted?

    If waitasecond believes that an item may be counterfeit or a fraud we will take it out. If this happens we will contact you via email and explain the reason why we removed it.

  • Why can't i delete my item?

    If a user placed already a bid on your item, you can't delete it anymore.

  • A buyer just bought my item, when do I get paid?

    The transaction may take up to 48 hours to be processed, if after 2 days you have still not received it please contact us at hello@waitasecond.com.

  • I just sold an item, what happens next?

    If the buyer choose to receive the item through shipping you will have to send it. If the buyer agreed to meet and get the item in person you will set an appointment with him or her in the message section.

  • Do I need to ship the item with tracking information?

    Yes. If you do not ship with full tracking or delivery confirmation you are not eligible for PayPal or waitasecond Protection.

  • When should I ship a sold item?

    Please do not ship out an item unless you have confirmed that the payment is on your PayPal account. Once you have checked the payment, please proceed with the shipping as soon as possible.

  • How do I refund a transaction?

    You can easily refund a transaction through your PayPal dashboard.

  • I just refunded a buyer, will I be refunded the PayPal fee as well?

    If you refund a buyer, you will not get the PayPal fee back.

  • How to support waitasecond

    We encourage our users to notify us if they believe something is not properly working and to always give us feedback. You can do so by emailing us at hello@waitasecond.com.

SUPPORT